Palma Airport is located approximately eight kilometres to the east of Palma which is the capital city of Majorca, and it can be accessed by road from the Palma-Santanyi motorway.
The commercial side of Son Sant Joan airport opened in 1960, prior to this it was primarily a military air station. Today, it is the gateway for millions of tourists who visit the island. Most airport traffic is international, and passenger traffic levels are highest in the summer season. There are many connections to the mainland all year round as well. In 2008 over 22,000,000 passengers passed through the airport along with 21,000 tonnes of cargo.
There is a large car parking area, with direct connection by tunnel to the departure terminal. There are reserved parking spaces in all parking areas and floors of the car park building for disabled people, and accessibility is good with signposted pedestrian routes, pavements with lowered edges and Acoustic and visual information in four languages throughout the terminal and in the boarding modules. There are also wheelchairs available for passengers who need these during check-in.
Check-in takes place on the second floor with both departures taking place from both the second floor and fourth floor. Passenger arrivals come in on the ground floor. When your plane lands, if you disembark via an airbridge, you will see signs to direct you to the arrivals level of the terminal where you can collect your luggage. For a few planes landing further from the terminal, a bus is provided to take passengers to the terminal where they can collect their luggage in the normal way. There is a large café in the pre-boarding wairing area on the top floor, and the ground floor houses a shopping area as well as the airline offices.
An excellent customer services department Chaquetas Azules (Blue Jackets) assists any travellers who may encounter a problem such as a missed flight, ticket changes or for people who may need a translation service.
